CONTACT US
Our customers always come first.
At Phoenix Graphix we will take the time to listen and respond to your needs. Our customer service operators work 8am - 5pm daily MST. During these times we will answer and reply to your inquiry promptly because your satisfaction is our #1 Goal.

WE CAN BE CONTACTED
Toll Free: 800.941.4550
International Orders: 480.941.4550
Email support@phoenixgraphix.com

SHIPPING POLICY
Phoenix Graphix express shipping strives to ship your order as quickly as possible. Stock orders are promptly shipped. Arrival to customers within the continental US can be expected within 5 - 10 working days. Shipping times are not guaranteed. If you wish to find out the expected date of shipment or arrival of a particular item or order, please contact us at 800.941.4550 for more information.

EXPEDITED SERVICE
At Phoenix Graphix we can satisfy expedited shipping requests. Special shipping service charges apply. For additional details, please call our Customer Service Representatives at 800.941.4550.

SIGNATURE AND PHYSICAL ADDRESS
Some orders require a signature upon delivery. Therefore, a physical address is required. We do not ship to a post office box.

REROUTING
Packages cannot be rerouted once shipped for customer security and logistical reasons.

OVERSIZED OR OVERWEIGHT SHIPMENTS
Shipments whose dimensions or weight exceed normal freight service are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship-to address.

INTERNATIONAL SHIPPING
In addition to the United States and Canada, we are also able to ship Internationally. However, due to special Restrictions and Requirements we may not be able to ship products to certain areas or may be constrained on our shipping options. For international addressees please review our shipping options and policies, and plan your purchases accordingly. To further inquire feel free to call Phoenix Graphix International phone number 480.941.4550 or by email at FrontDesk@PhoenixGraphix.com.

Shipping costs are paid by the customer at time of purchase. Product import duties and/or taxes levied by government upon entry into the country are not covered by our charges to you.

BACKORDERS
Operating from a large warehouse facility, we are constantly striving to deliver your order promptly. However, we cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within two weeks, we will inform you with details of the backorder and an arrival time estimate.

PACKAGING
Our professional team is dedicated to package your order in the most efficient matter. Most of our packaging specification methods are governed under our shipping carriers terms and condition policy.

REFUND/REPLACEMENT POLICY
Product may be returned in accordance with our no questions asked, 30-day money back guarantee. Goods must be received in a like-new, saleable condition for full-refund of product cost only. Shipping and Handling is non-refundable. After 30 days a 15% restocking fee may be applied. Customized-product orders are non-refundable

If a graphic is found to be defective, contact us immediately. Do not remove or discard graphic prior to contacting us. A clear photograph or return of the defective section in question may be required for replacement.

Products will be replaced if it is determined to be defective in manufacturing, labeling or packaging. Products are sold without express or implied warranty or liability of any kind.