Happy Holidays! 1985 - 2015 Celebrating our 30th Anniversary
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Use of this web site and transactions conducted with PGI are subject to the following terms and conditions, also referred to as "terms of use." clicking onto webpages beyond the web site's homepage constitutes your acceptance of and agreement with the terms of use whether or not you complete a transaction and whether or not you complete your transaction on the web site or through other channels, such as by phone, by e-mail, facsimile or otherwise. If you do not agree to the terms of use, you may not use this web site

We offer Custom products through this Web site for personal use. By using this service you represent and warrant that (i) you lawfully own or otherwise lawfully possess all necessary rights with respect to your image submission, (ii) your image submission does not and will not infringe or otherwise violate any intellectual property or privacy right of any third party, (iii) you have obtained written consent or permission to use the images and likenesses of every identifiable individual who appears in your image submission, and (iv) you are not using this service for any unlawful purpose.

Image submissions containing minors, under the age of eighteen (18), must have written consent from such individual's parent or legal guardian. Phoenix Graphix Inc, herein referred to as PGI does not assume responsibility to verify the age of individuals contained in your image submission. However, PGI reserves the right to request supporting information to verify the age of any individual and to request a written consent for every identifiable individual who appears in your image submission. By uploading your image submission, you hereby grant PGI and its affiliates and assigns a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, publicly display, reproduce and distribute your image submission in any format.

You agree and acknowledge that we may revise or change these Terms of Use at any time, without notice to you, and you agree that you will be bound by the provisions of these Terms of Use as they appear on this Web site at the time you access this Web site. You agree and acknowledge that all other content, services, products and materials on or available through this Web site are subject to updating and revision without notice to you. PGI will honor current pricing at the time of your order. However, PGI reserves the exclusive right to change pricing, at anytime, without notice. You further acknowledge and agree that the Terms of Use may not be altered except with the express written permission of a PGI officer.

If your PGI product arrives damaged or if the product is defective you can return it within 30 days of the delivery date and we will refund you for the damaged or defective item or replace it at our discretion.

For more information regarding our return policy:

  1. Call our customer service team at 1-800-941-4550.
  2. Have your Phoenix Graphix order number at hand.
  3. Speak to an agent during our business hours to receive a Return Authorization Number
  4. All returns must have an authorization number. We will not process your return without one.
  5. Place your product in the package it was shipped in and clearly mark the Return Authorization number on the outside of the package.
  6. We highly recommend using a traceable shipping service when returning your package to our warehouse.

All Returns are subject to the terms of our Money Back Guarantee.

You agree that under no circumstances will PGI be liable to you or any other person or entity for any damages or injury, including any direct, special, incidental, consequential or punitive damages or any damages or injury caused by error, inaccuracy, omission, interruption, defect, failure of performance, delay in operation or transmission, telecommunications failure or computer virus or other problem, that may result from the use of, or the inability to use, this web site or the content, services, calculations, information, products or materials on or available through this web site, whether in an action alleging breach of contract, negligence or any other cause of action, or arising out of or in connection with the use or performance of any content, services, calculations, information, products or materials on or available through this web site. You agree that PGI shall not be liable even if we or our authorized representatives have been advised of the possibility of such damages.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall PGI's total liability to you for damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, in accessing or using this web site.


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